Refund policy

Return and Refund Policy

At Milk And Muslin, we want you to be happy with your purchase. If you change your mind about your order, you have the right to cancel within 14 days of receiving your gift box, without giving a reason.

Cancelling your order

To cancel your order, please contact us at milkandmuslin@gmail.com within 14 days of receiving your order.

Once you have told us that you wish to cancel, you must return the item to us within 14 days.

Returning your item

Items must be returned unused and in their original condition, with the original packaging where possible.

You are responsible for the cost of returning an item if you have simply changed your mind. We recommend using a tracked postal service and keeping proof of postage, as we cannot be responsible for items lost or damaged while being returned.

If an item has been handled beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any loss in value.

Refunds

Once we receive your returned item, we will process your refund within 14 days, using the original payment method.

As Milk And Muslin currently offers free UK delivery, there is no original delivery charge to refund.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at milkandmuslin@gmail.com.We will work with you to resolve the issue in accordance with your statutory consumer rights.

This policy does not affect your legal rights.